Frequently Asked Questions
Everything you need to know about our gourmet treats and delivery services.
How do you ensure the freshness of my order during shipping?
All perishable items are packed in insulated containers with cold packs. We use overnight or expedited shipping to ensure your treats arrive in peak condition.
Do you offer options for specific dietary requirements?
Yes, we have a dedicated selection of gluten-free, vegan, and nut-free products. Please check the 'Dietary Needs' filter on our shop page for details.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a preferred delivery date from our calendar to ensure your gift arrives exactly when you want it.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order is damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you provide tracking information for my order?
Yes, once your order has been dispatched, you will receive an email notification containing a tracking number and a link to monitor its progress.
Are your products handmade?
Most of our baked goods and artisanal snacks are handmade in small batches by our expert chefs to ensure the highest quality and flavor.